Ally Jobs

General information

Ref # 17758

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

The Ally User Experience group is made up of the highest caliber content strategists, information architects, visual designers, and usability engineers. And we’re looking for a principal design strategist to join our team.

The principal design strategist we’re looking for will be one of their kind, empowered to help mature and operationalize our design thinking methodologies. They’ll be responsible for helping teams work through and articulate our human-centered design process, and constantly be finding new ways to advance our strategic imperatives for UX. They’ll be sharp, ambitious, passionate about problem solving, and able to dig into design details while also zooming out to care for end-to-end customer journeys.

Working closely with content strategy, design ops, and our broader UX leadership team, they’ll provide strategic design direction and jump in to create scalable design structure in ambiguous spaces. They’ll have an outsized impact on how our UX teams do work.

The Work Itself

• Help operationalize how we solve problems by providing scalable frameworks for working through ambiguity and identifying true customer needs
• Standardize how we develop, document, and share out UX strategies based on customer insights and research
• Identify and subsequently drive design standards for core capabilities across our experiences, working back with design ops closely
• Become an expert on how our experience works across relevant Ally lines of business and customer care channels in order to support enhancements and strategic directions
• Champion and provide coaching on our human-centered design approach, empowering teams to tell and sell effective stories about their work rooted in customer needs and behaviors
• Able to move between 1,000-foot experience strategy work and on-the-ground surface design decisions
• Leverage knowledge of emerging technology to help advance the way we work
• Support project leaders across all UX teams in executing strategically, and help identify barriers to success and communicate those back to UX leadership
• Help establish a viable vision for future design experiences
• Sometimes do a lot of things that are all important at roughly the same time
• Present to our leadership teams. We believe in an inverted pyramid.

The Skills You Bring

• 5-7+ years of UX experience with a focus on strategic problem solving
• Demonstrable skills in some or all of the following across web and mobile experiences: information architecture, content strategy, design systems
• Experience as a team leader, whether managing directly or as a team leader across large-scale projects
• Bachelor's in Communications, User Experience, Design, Content and Advertising, Usability, Research, Business Psychology, or comparable experience and a portfolio that demonstrates excellence in design and experience strategy
• Prior experience prototyping or creating content in Figma or comparable design software
• Experience collaborating in agile environments is preferred
• Must be articulate and inspire commitment to a higher standard
• Excellent written communication and presentation skills
• Proven ability to balance business needs with customer experience
• Digital portfolio required

#LI-hybrid

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 110000

Experienced: 145000

Expert: 180000

Incentive Compensation: This position is eligible to participate in our annual incentive plan