Ally Jobs

General information

Ref # 17868

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Location: in-office in Lewisville, TX

Top 3 things we're looking for: 1 - excel & report building experience, ie: x-look up, graphs 2 - able to do PowerPoint Presentations to senior leaders as needed, & 3 - oversight of a vendor previous experience

If you enjoy solving problems, rolling up your sleeves and performing detailed analysis, while engaging with cross functional teams to ‘Do it Right’, this may be the right opportunity for you. This role (Associate Analyst - Supplier Management) will be focused on process improvement, project management, and supplier management. Typical responsibilities include (but are not limited too): * Supplier oversight (onboarding, training, quality, compliance coaching, complaint escalation) * Account level review & research * Ideation and implementation of process improvements * Implementation of projects as assigned by management * Manage processes associated with supplier performance management * Continuous monitoring of third-party service providers * Weekly & Monthly performance presentations for suppliers or business

The Work Itself

• Represent Ally in communications with internal and external teams.
• Support the Business Units in consistency, guidance and direction in matters concerning the interpretation and application of Ally policies, standards, business continuity planning, best practices and, tools and projects.
• Assist in conducting annual reviews for changes to business operations, structure, risk profile, personnel changes and geographical location in addition to continuous strategic updates to processes and procedures.
• May review any compliance/cost issues related to supplier.
• May assist in developing/refining appropriate metrics to measure supplier performance.
• May have to do supplier due diligence & termination.
• On-site visits to suppliers as needed/requested by management
• Support the implementation of a formal Business Process Testing to ensure that specific objectives align with the requirements defined in the Ally Policy.
• Delivers continuously improving year-on-year expense results and performance lift by improving processes and increasing productivity.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests.
• Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
• Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
• Responds promptly to vendor requests (information, data, letter generation, etc.) as needed. Expert data entry and word processing skills.
• Advanced oral and written communication skills sufficient to provide information, greet visitors, answer inquiries, and refer calls.
• Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets.
• Ability to exercise judgment to research and solve operational problems where the answer is not apparent.

The Skills You Bring

• Excel Proficiency
• Demonstrates strong analytical, negotiation, problem solving, and organizational skills.
• Demonstrates a high degree of personal accountability, passion, and execution.
• Ability to independently manage multiple tasks for multiple groups and work reliably in time sensitive situations.
• Ability to work independently and anticipate needs of leadership.
• Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrixed environment.
• Ability to maintain confidentiality
• Knowledge of Auto Finance life cycle
• Displays Growth Mindset - Identifies and implements new best practices
• Strong verbal and written communication
• Takes pride in work quality and performance
• Self-Aware - Seeks and implements feedback
• Bachelor’s degree in related field strongly preferred
• 2+ years in customer service or financial services industry is required.
• 2+ years of Recovery Industry knowledge and or financial services industry knowledge.
• Project / Process Management framework knowledge and application is a preferred.

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Incentive Compensation: This position is eligible to participate in our annual incentive plan